Total Cost of Ownership: There’s More than Meets the Eye When assessing the future of your business communications, making the decision to stick with an on premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system clearly outweigh...
Business competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times – no matter where you’re working. If that’s your business model, is your phone system supporting you and your employees like you need to support...
The Era of Digital Transformation has begun to radically redefine business communications. Voice is no longer the only way to stay in touch with customers and colleagues. Instead, video, content sharing and IM are now fundamental. Employees want a seamless communications experience that fits into how they work instead of changing how they work. With...
With so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs. So you do what any smart business person does – you conduct a thorough assessment of your options....
Avaya IP Office Release 11 Now Available We have great news that can help you streamline communications, drive productivity and bring new mobility for your workforce. The newest version of IP Office™ is now available, adding support for Avaya Equinox®, to bring you an enterprise-level experience that is easy for any size organization to use...
Seamless and simple cloud communications and collaboration solutions for customers You may have already heard the exciting news that Mitel has acquired ShoreTel. With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting it into the #2 market share position for UCaaS (Unified Communications as a Service) globally* as customers worldwide look for...
Carrier Services Technology advances are accelerating the integration of the communications and IT worlds into a cohesive, inseparable business catalyst. With so many options, the method by which busy executives strategize, source, implement, and maintain their carrier services is more important than ever before. The telecommunications landscape can be confusing, time consuming and unnecessarily expensive...
There’s no denying the challenges that come with rolling out new technology in a multi-generational workplace. With most organizations consisting of four generations – Veterans (born before 1946), Baby Boomers (born 1946-1964), Generation X (born 1965-1980), and Millennials (born after 1981) – management must consider both the technology needs of their business as well as...
Forrester indicates that spending on cloud computing is expected to top $160 billion around the globe by 2020 – a growth rate of 22% per year – it’s no secret that cloud technology is becoming an essential part of modern business. But along with the implementation of new cloud computing services comes the challenges that...
According to the 2015 ECP Compensation Study, office managers who are responsible for multiple-location practices are earning, on average, 31.5% more than those managing single offices. The reason for this is likely due to the fact that multiple locations come with a great deal of work and responsibilities. Different time zones, environments, and personalities can...
