Blog
Converged Networks, Inc. is proud to announce our achievement of “world class” customer satisfaction as rewarded by ShoreTel. ShoreTel, the leading provider of unified communications platforms, recently announced customer satisfaction award recipients for the second half of the Partner Year and Converged Networks was proud to be recognized as one of the top performing partners.
ShoreTel measures customer experience using the globally recognized Net Promoter Score (NPS) which measures a company’s performance by asking one simple question to its customers, “How likely is it that you would recommend (Company X) to a friend or colleague?” Based on the results of our customers’ surveys, Converged Networks score exceeds what is considered world-class level of professionalism and customer care in the industry. “We are excited and honored to have received this award,” stated Greg Lockhart, President of Converged Networks. “Our commitment has always been to provide exceptional service and support to our customers and we believe our success is a direct result of that commitment.”